Can I get a Refund for a Digital Product?
We offer a 14-Day Money-back Guarantee on our Digital Products.
You can request a refund by contacting Day Traders by email at info@daytraders.store.
Please read our Refund Policy before purchasing a digital product.
You will only be eligible for a refund if you meet the conditions that are set in our refund policy.
Can I get a Refund for a Physical Product
We offer a 30-Day Money-back Guarantee on all Physical Products.
You can request a refund by contacting DayTraders at info@daytraders.store.
Please read our Refund Policy before purchasing a physical product.
You will only be eligible for a refund if you meet the conditions that are set in our refund policy.
When can I expect to receive my order?
All Digital Products are delivered instantly and are downloadable at the Order Confirmation Page. You would also receive an email from our digital publishing partner with your product download link(s).
For all physical products refer to the information below.
We currently take 1-2 business days to process and despatch your order.
Shipping times will vary depending on your location
- United Kingdom: 1-3 Business Days
- United States: 5-9 Business Days
- Europe: 3-7 Business Days
- Rest of World:10-15 Business Days
My item is lost or damaged
If your item seems to be lost or defective on arrival, please contact us, explaining the issue with pictures of the problem: info@daytraders.store.
We will be more than happy to offer a replacement or refund if your request is approved.
How do I cancel my order?
We cannot cancel any orders for digital products, as they are fulfilled and delivered instantly.
We can cancel orders including physical products, as long as your order has not been fulfilled and despatched.
We prefer to be contacted within 1 hour after placing your order. We can't cancel it once your order has been shipped.
If your order has already been despatched, you must follow our return and refund policy in order to get a refund.
Didn't find your answer?
Our customer service will be happy to help you.